The night shift noticed it. Make sure the day shift hears it.
Operators and maintenance techs see it first: a press running hot, a part about to run out. Tessa checks in with each of them at shift change and routes what’s stuck the same day.
She replies in seconds and drafts your first check-in from the conversation.
Free to start · Your team never pays, never signs up · Anyone can say SKIP
It got lost at handover.
Picture a plant running three shifts. At 2 a.m. an operator notices a press running hot and mentions it at handover. The note doesn’t make it to the day shift.
By Wednesday the line is down, and the plant manager learns about it from the downtime report.
How Tessa reaches operators and maintenance techs
They’re on the floor, not at a desk. Tessa checks in by phone, WhatsApp or SMS around their shift.
On their channel
A phone call, WhatsApp, SMS, Slack or email: each person on the channel they actually use. About five minutes, with an SMS heads-up before the first call.
In their language
English, Spanish or French, person by person. Everyone answers in the language they think in, and you still read one report.
Nothing to install
No app, no account, no training, and they never pay. Anyone can say SKIP. One warm reminder, no re-dialing after voicemail, and quiet hours respected.
The Maintenance Crew Check-in, as it ships
This is one of Tessa’s real templates, scheduled at shift start. Edit any question, or add your own.
Setup is a conversation: text or call Tessa, tell her what you wish you knew every week, and she drafts the first check-in. You review it and launch it.
- 1Any safety concerns or incidents from the last shift?
- 2What is the status of your equipment — anything down or degraded?
- 3What is on your backlog today, and what is the top priority?
- 4Do you need any parts or materials ordered?
Equipment: press 4 running hot, raised by two operators. Parts: bearings running low. Routed to maintenance before first shift.
One report, and blockers routed the same day.
- One report: themes, blockers, sentiment and response rates.
- Each blocker becomes a tracked item, routed to whoever can fix it, the same day.
- Urgent issues escalate to a named person instead of waiting for the report.
- When someone asks what happened with what they raised, Tessa reads back its status.
- Aggregate-first: no individual scoring, ever.
What buyers ask before they start
Is this surveillance of my staff?
No. Tessa reports what the team is saying (themes, blockers and response rates), never a score on a person. Anyone can say SKIP, and she sends one warm reminder at most.
Our operators speak different languages. Does that work?
Yes. Each person gets English, Spanish or French, so a line with mixed languages answers the same check-in. You still read one report.
Our operators don’t have company email. Can Tessa reach them?
Yes. Tessa reaches people by phone call, WhatsApp or SMS. They need no email, app or account, and they never pay.
Can Tessa check in at every shift change?
Yes. You set the cadence, such as daily at shift start, and Tessa checks in with each person on their own channel. Quiet hours are respected.
How long does setup take?
One conversation. Text or call Tessa, tell her what you want to know, and she drafts the first check-in. A person on your side reviews it and launches it.
What does it cost?
Free to start, with 200 minutes a month. The leader’s Builder seat is $99 a month with 100 minutes of talk time included, then 15¢ a minute. Everyone Tessa talks to is free.
Start with one question to one team.
Tessa drafts your first check-in from one conversation, and a person on your side launches it. Free to start.
She replies in seconds and drafts your first check-in from the conversation.