Hear about the room before the guest does.
Housekeeping, the front desk and maintenance notice problems first. Tessa checks in with each of them by call or WhatsApp, in their language, and gets what’s stuck to you the same day.
She replies in seconds and drafts your first check-in from the conversation.
Free to start · Your team never pays, never signs up · Anyone can say SKIP
Usually, the review is the first report.
Picture a 120-room hotel on a Monday. On Friday a housekeeper noticed the AC rattling in 214. Maintenance has the part on a list, waiting for approval. The front desk has already heard about it from two guests.
Nobody hid anything. There was just no moment to say it, and no one asking. By the time it reaches the GM, it’s a one-star review.
How Tessa reaches housekeeping, the front desk and maintenance
Your people are on their feet, between rooms and shifts, and most of them will never open a dashboard. Tessa works around that.
On their channel
A phone call, WhatsApp, SMS, Slack or email: each person on the channel they actually use. About five minutes, with an SMS heads-up before the first call.
In their language
English, Spanish or French, person by person. Everyone answers in the language they think in, and you still read one report.
Nothing to install
No app, no account, no training, and they never pay. Anyone can say SKIP. One warm reminder, no re-dialing after voicemail, and quiet hours respected.
A shift-end check-in for housekeeping
Adapted from the Maintenance Crew Check-in template. You choose the questions; this is what Tessa could ask at the end of each shift.
Setup is a conversation: text or call Tessa, tell her what you wish you knew every week, and she drafts the first check-in. You review it and launch it.
- 1Any safety concerns or incidents from your shift?
- 2Any room with something broken, missing or not working right?
- 3What should the next shift take care of first?
- 4Do you need any supplies or parts ordered?
Rooms: AC in 214 and a slow drain in 305, flagged by housekeeping. Routed to maintenance before check-in.
One report, and blockers routed the same day.
- One report: themes, blockers, sentiment and response rates.
- Each blocker becomes a tracked item, routed to whoever can fix it, the same day.
- Urgent issues escalate to a named person instead of waiting for the report.
- When someone asks what happened with what they raised, Tessa reads back its status.
- Aggregate-first: no individual scoring, ever.
What buyers ask before they start
Is this surveillance of my staff?
No. Tessa reports what the team is saying (themes, blockers and response rates), never a score on a person. Anyone can say SKIP, and she sends one warm reminder at most.
Our housekeepers speak Spanish. Does that work?
Yes. Tessa speaks English, Spanish and French, and each person gets their own language. You still read one report.
Most of our staff don’t have a work email. Can Tessa reach them?
Yes. Tessa reaches people by phone call, WhatsApp or SMS. They need no email, app or account, and they never pay.
Is there a hotel-specific template?
Not a dedicated one. You start from a general template, like the Maintenance Crew Check-in, and make the questions about your rooms, shifts and guests.
How long does setup take?
One conversation. Text or call Tessa, tell her what you want to know, and she drafts the first check-in. A person on your side reviews it and launches it.
What does it cost?
Free to start, with 200 minutes a month. The leader’s Builder seat is $99 a month with 100 minutes of talk time included, then 15¢ a minute. Everyone Tessa talks to is free.
Start with one question to one team.
Tessa drafts your first check-in from one conversation, and a person on your side launches it. Free to start.
She replies in seconds and drafts your first check-in from the conversation.