Privacy Policy
Last updated: January 2025
Overview
At Apprendo, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform for capturing and sharing knowledge from team conversations.
Information We Collect
Information You Provide
- Account information (name, email, company)
- Conversation recordings and transcripts
- User-generated content and moments
- Communication preferences
Automatically Collected Information
- Usage data and analytics
- Device and browser information
- IP addresses and location data
- Cookies and similar technologies
How We Use Your Information
- To provide and improve our services
- To process and transcribe your conversations
- To identify and surface key moments using AI
- To communicate with you about our services
- To ensure platform security and prevent fraud
- To comply with legal obligations
Data Security
We implement enterprise-grade security measures including:
- End-to-end encryption for all conversations
- Built on SOC 2–compliant infrastructure (independently audited cloud providers)
- Regular security audits and penetration testing
- Strict access controls and audit logging
- Automatic PII detection and redaction
Enterprise Private Cloud Options
For Enterprise customers requiring complete data sovereignty, we offer private cloud deployment options:
- Your Cloud, Your Control: Store all videos, transcripts, and moments in your own AWS S3 buckets, Azure Blob Storage, or Google Cloud Storage
- Dedicated Infrastructure: Deploy Apprendo within your VPC or private cloud environment
- Compliance Ready: Meet HIPAA, GDPR, and other regulatory requirements with your existing cloud compliance certifications
- Zero Data Residency: Your content never touches our servers—processing happens entirely within your infrastructure
- Hybrid Options: Keep sensitive content on-premise while using our cloud for non-sensitive collaboration
Contact our Enterprise team to discuss private deployment options tailored to your security requirements.
Data Sharing
We do not sell your personal information. We may share information only:
- With your explicit consent
- With service providers under strict confidentiality agreements
- To comply with legal requirements
- To protect rights and safety
Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Export your data in a portable format
- Opt-out of marketing communications
- Restrict processing of your data
Compliance
We comply with:
- GDPR (General Data Protection Regulation)
- CCPA (California Consumer Privacy Act)
- HIPAA (where applicable)
- Industry-specific regulations
Data Retention
We retain your information only as long as necessary to provide our services and comply with legal obligations. You can request deletion of your data at any time.
Contact Us
For privacy-related questions or to exercise your rights, contact us at:
Email: privacy@apprendo.co
Address: Apprendo Inc., San Francisco, CA
Updates to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes via email or through our platform.